Privacy Policy

SplitFresh (“we,” “us,” “our”) respects your privacy. This Privacy Policy explains what personal information we collect, how we use it, and the choices you have.

1) What we collect

We may collect personal information when you contact us, request a quote, book a service, or use our website, including:

Contact details: name, email address, phone number

Service details: service address, number of heat pump heads, appointment preferences, notes you provide

Photos or files: images you send for quoting or documentation (optional)

Payment information: we may process payments through third-party providers (we do not store full card numbers)

Website usage data: basic analytics data such as device type, browser, pages visited, and approximate location (e.g., city)

Marketing interactions: if you contact us through Facebook/Instagram or interact with our ads, Meta may provide us with limited information based on your settings

2) How we use your information

We use your information to:

Provide quotes, schedule services, and communicate with you

Deliver services and maintain service records (including before/after documentation where applicable)

Send appointment confirmations, reminders, and service updates by email/SMS/phone

Process payments and send invoices/receipts

Improve our customer experience, website, and service quality

Respond to questions, complaints, or warranty/service issues

Comply with legal and tax obligations

3) How we share your information

We do not sell your personal information.

We may share information with trusted service providers who help us operate our business, such as:

Booking/scheduling platforms (e.g., online booking tools)

CRM/invoicing software

Payment processors

Email/SMS/phone providers

Website hosting and analytics providers

Advertising platforms (e.g., Meta) for measuring ad performance

These providers are only given the information necessary to perform their services, and they are expected to protect it.

We may also disclose information if required by law or to protect our rights, safety, and property.

4) Cookies and analytics

Our website may use cookies and similar technologies to:

Remember your preferences

Understand how visitors use our site

Measure marketing performance

You can disable cookies through your browser settings, but some website features may not work properly.

5) Marketing communications

If you request information from us or book a service, we may contact you about your appointment, follow-ups, and service reminders.

Where required, we will obtain your consent before sending promotional messages. You can opt out of marketing communications at any time by replying STOP to SMS messages (if applicable) or by contacting us using the details below.

6) Photos and before/after documentation

We may take or request photos as part of our quality control and documentation process.

We may use photos to show you the work performed and keep internal service records.

We will not publicly post identifiable photos of your home/address without your permission.

If we want to use photos for marketing (social media/website), we will ask for consent first.

7) Data retention

We keep personal information only as long as necessary to:

Provide services and maintain records

Meet legal, tax, and accounting requirements

Resolve disputes or enforce agreements

When no longer needed, we securely delete or anonymize the information.

8) Security

We use reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

9) Your rights

You may request access to the personal information we hold about you and ask us to correct inaccuracies. In some cases, you may request deletion of your information, subject to legal and record-keeping requirements.

To make a request, contact us using the information below.

10) Third-party links

Our website may contain links to third-party websites (e.g., social media, payment providers). We are not responsible for the privacy practices of those sites. Please review their policies separately.

11) Changes to this policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised effective date.

12) Contact us

If you have questions about this Privacy Policy or how we handle personal information, contact:

SplitFresh

Email: SplitFresh.ca@gmail.com